Returns & Exchanges

Policy Overview
We offer a return and exchange service within 60 days of product delivery to ensure your satisfaction with your shopping experience. We only accept returns and exchanges for eligible products. Once we receive the eligible product, the correct return tracking number, and the return package that includes the customer's order number, we will promptly process your refund or exchange. For details, please refer to the relevant sections below. Our goal is to ensure you receive fast and efficient service during the return and exchange process to meet your needs and expectations.
Please note that return and exchange policies may vary for specific product categories or under special circumstances. For more information, please refer to the Special Cases section, or feel free to contact our customer service team via email (fukuenjc@gmail.com) for assistance and support.

Eligible Products
Products purchased from our website: www.fukuenshop.com
Products without usage or damage.
Return or exchange requests made within 60 days of delivery.

Ineligible Products
Used products.
Return or exchange requests made after 60 days of delivery.
Products purchased on other platforms, even if they are our brand products. For example, products purchased on Amazon under our brand cannot be returned or exchanged.
Products showing obvious signs of use upon receipt of the return.